![]() It’s tempting to look at this data and conclude that telehealth is the Segway of medicine-a much-hyped innovation that failed to achieve long-term traction. ![]() Even when patients booked telehealth visits over the past year, 70% of them still chose to see a provider within driving distance, according to Zocdoc data-presumably because they instinctively knew they might eventually want or need care in person.ĭoes all of this mean that health care will return to its pre-pandemic status quo? Not quite. Some might feel that the quality of care is higher with their doctor physically present others might be more comfortable receiving care in an exam room than through a screen.ĭata from the early months of the pandemic forecasted this trend. While it is still possible to have a rash looked at remotely, 90% of patients now choose to receive care in person. ![]() This is evident across almost every specialty, including practice areas like dermatology, where our booking data showed that nearly 40% of appointments were virtual last May. Additionally, we are likely seeing some pent-up demand for the kind of routine checkups that require physical care-like dental cleanings, annual physicals, mammograms, and more-that patients have been putting off for the past year.īut in-person visits are rising even where a remote appointment might suffice. ![]() Certain kinds of medical care can only be provided in person there’s no way to set a broken leg over Zoom. In many ways, this makes intuitive sense. A little over one year later, that number is back up to 89%, and is likely to rise as more patients resume seeing their doctors face-to-face. Last May, only 67% of bookings on Zocdoc were for in-person appointments. The bottom line: Given the opportunity, the overwhelming majority of patients are choosing to see their doctors in person again. ![]() Based on a full year’s worth of data, we now have greater insight into telehealth’s shifting role as we readjust to life post-pandemic. Today, with many Americans fully vaccinated and beginning their return to a semblance of normal life, it is time to check those predictions against reality. ![]()
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